http://web.services.leveragesoftware.com/rest/service.aspx?client=mycommunity&method=BlogPosts.GetAll&format=rss2&blogid=434a3aecaf1a496c98579450b1cdd89b&sort=creationdate David is a Senior Managing Consultant with IBM Global Business Services - Business Analytics and Optimization practice in Toronto. (IBM GBS BAO) http://mycommunity.leveragesoftware.com/blog_post_view.aspx?blogpostid=f89a60cb96174cd1acf970fef3b22e11 Sun, 25 Apr 2010 20:47:42 GMT It is no secret that new money deposits and loans and retention of blaances are the keys to portfolio growth. Yet many banks don’t actually measure or manage to these simplest of performance objectives. Are they chasing the wrong goals? It is actually true…most banks don’t have... Analytics | Business Intelligence | Management f89a60cb96174cd1acf970fef3b22e11 434a3aecaf1a496c98579450b1cdd89b dmcnab dmcnab BlogPost http://mycommunity.leveragesoftware.com/blog_post_view.aspx?blogpostid=438fd89f9fc94e719396ee253b27a32e Sun, 14 Feb 2010 19:13:11 GMT The outstanding value delivered every day to consumers by core demand deposit account (DDA) services through retail banking operations of consumer banks is getting lost in the currently fashionable cacophony of media bank bashing. As an industry we have been remiss in communicating just how good we... Analytics | Business Intelligence | Management 438fd89f9fc94e719396ee253b27a32e 434a3aecaf1a496c98579450b1cdd89b dmcnab dmcnab BlogPost http://mycommunity.leveragesoftware.com/blog_post_view.aspx?blogpostid=ee0507552e204fe7ac9adbcac26dd9d4 Mon, 11 Jan 2010 17:08:35 GMT Information management strategy lags the development of technology in most industries, and banking is no exception. We have seen the march of progress towards customer intelligence from initial customer identity management in the late 1980s through consolidated customer position snapshots (Customer... Analytics | Business Intelligence | Management ee0507552e204fe7ac9adbcac26dd9d4 434a3aecaf1a496c98579450b1cdd89b dmcnab dmcnab BlogPost http://mycommunity.leveragesoftware.com/blog_post_view.aspx?blogpostid=597cbfc033c44aa399be15b2c817fefd Mon, 14 Dec 2009 21:57:33 GMT Customer value helps identify the top tier customers we need to focus retention activity on, but what of the other 80% of customers who generate nominal or even negative contribution? Are they naughty or are they nice to have in your portfolio? This question has been troubling strategists and... Analytics | Business Intelligence | Management 597cbfc033c44aa399be15b2c817fefd 434a3aecaf1a496c98579450b1cdd89b dmcnab dmcnab BlogPost http://mycommunity.leveragesoftware.com/blog_post_view.aspx?blogpostid=3127c9d6f36140dd82d47a5d07cb95f6 Tue, 17 Nov 2009 02:33:53 GMT I recently had the pleasure of hearing the thoughts of several community members concerning the state of analytics in their banks. Interestingly there appears to be a widespread sense that "it is tremendously underutilized due to lack of analytics resources". This came as a real surpise after the... Analytics | Business Intelligence | Management 3127c9d6f36140dd82d47a5d07cb95f6 434a3aecaf1a496c98579450b1cdd89b dmcnab dmcnab BlogPost http://mycommunity.leveragesoftware.com/blog_post_view.aspx?blogpostid=4175000c28ce4d6193df117792486d07 Thu, 15 Oct 2009 19:27:25 GMT Are you getting value for your investment sales commisions ? Or are you paying your sales people to churn the book ? It is often difficult to tell what the basis of commissions should be for asset gatherers. Only about 15% of deposit growth comes from new customers, so targeting and rewarding new... Analytics | Business Intelligence | Management 4175000c28ce4d6193df117792486d07 434a3aecaf1a496c98579450b1cdd89b dmcnab dmcnab BlogPost http://mycommunity.leveragesoftware.com/blog_post_view.aspx?blogpostid=e7a972c772064c6884aee9dff8ab975b Mon, 21 Sep 2009 15:07:35 GMT There are many definitions of CLTV floating around, and even more views on how it should be used. We thought it might be useful to cast it open to discussion here after sowing some initial seeds...please feel free to weigh in with your perspective. In our view, CLTV is an overrated metric for... Analytics | Business Intelligence | Management e7a972c772064c6884aee9dff8ab975b 434a3aecaf1a496c98579450b1cdd89b dmcnab dmcnab BlogPost http://mycommunity.leveragesoftware.com/blog_post_view.aspx?blogpostid=b4d00c6ac3b748c08ca3803dc67e5e3b Wed, 19 Aug 2009 22:07:37 GMT Each recession I like to revisit some old gems like this... they never seem to lose their relevance. Revenue per payroll dollar is a key metric to evaluate the efficiency of any service business and banking is no exception. It's common knowledge that staff related costs are the most controllable of... Analytics | Business Intelligence | Management b4d00c6ac3b748c08ca3803dc67e5e3b 434a3aecaf1a496c98579450b1cdd89b dmcnab dmcnab BlogPost http://mycommunity.leveragesoftware.com/blog_post_view.aspx?blogpostid=7bd55c727768427c9251134e4c7f573b Thu, 16 Jul 2009 18:04:01 GMT We all want to cross-sell more to our customer base, but most institutions have surprisingly poor metrics for this strategic activity. Research has firmly established that customers with multi-product relationships actually do show higher value, lower price elasticity and lower propensity to leave -... Analytics | Business Intelligence | Management 7bd55c727768427c9251134e4c7f573b 434a3aecaf1a496c98579450b1cdd89b dmcnab dmcnab BlogPost http://mycommunity.leveragesoftware.com/blog_post_view.aspx?blogpostid=eefc6c9be27440ddbfb6756271391949 Thu, 11 Jun 2009 19:24:34 GMT It is no secret that banks throughout the world are rediscovering the importance of retail bank deposits as a stable source of low cost financing, especially in comparison to raising capital in this financial environment. However even deposit taking is not something to be undertaken without caution,... Analytics | Business Intelligence | Management eefc6c9be27440ddbfb6756271391949 434a3aecaf1a496c98579450b1cdd89b dmcnab dmcnab BlogPost